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From the moment you log onto the Netviewer Support website, you are sure to notice seamless navigation, simple downloads and your experience with the remote desktop software will be outstanding. Not only is Netviewer Support the easiest remote desktop software to use, it has the most features. The organized, intuitive layout provides an outstanding user experience.

Features:

Beginning a session with Netviewer Support is simple. After you start a support session from the website, you will receive a number. To access a remote PC or Mac, all you have to do is get your customer this number. Netviewer will have email options with a link to the site where the customer needs to enter the number. You could also tell your customer through the Skype or Windows Messenger add-in that the remote software provides. Try adding a link on your own website or copy the number into your own email and send it. A prompt will appear on your customer’s screen asking for permission to run the program. No download, registration or sign-up process is required for the customer. Overall, the process is quick and simple.

After your customer is logged in, you’ll be hard-pressed to find something that Netviewer Support can’t do.

Start with the instant chat. Communication with your customer is effortless as you can tell them exactly what you are doing. Next, add the whiteboard where you can draw and point out on their screen where things are located or what you are looking for. Now add the webcam with audio so the customer can see and hear everything that you need to explain. The customer also has the ability to use a webcam and microphone, but it is not necessary. There are almost no problems that cannot be solved using Netviewer Support. Next to each of these options there is an “On” and “Off” button for easy management.

You’ll be able to manage multiple customers’ accounts at the same time and switch between the sessions quickly. There are pause buttons to let the customer know you are briefly away with another customer. Also, while in a session you can also easily invite other customer support staff to help answer questions and control the customer’s computer. The interactive nature of Netviewer Support makes it simple to use, helping your customers feel satisfied with the support they receive.

Netviewer Support tracks the usage statistics of each representative in your company. You will be kept up to date on which users are online, how long each support session lasts, how many sessions in a day and much more. You can use these usage statistics to better manage resources and people. Also, schedule specific support sessions with representatives and customers through a planner that Netviewer Support manages. You’ll find the scheduling functions easy to use and very helpful.

In this remote PC access program, file transfer is straightforward and quick. After you install any necessary programs, you can remotely reboot the computer; the connection between the two computers will resume instantly and you can continue the session.

You are able to simply record the customer support sessions to review later with other employees, or use the recordings to monitor your customer support staff. Training your IT teams or customer support staff will be simple with prerecorded examples that apply specifically to your company.

Take some time to familiarize yourself with the large variety of features that Netviewer Support has to offer. The interface is very user-friendly and easy to navigate, but because there are so many different options, it may take a while to get to know the program.

Before accessing your customer’s computers, practice on your own computers. Setup is swift and, after a little practice, you’ll be a Netviewer Support pro.