With the simple click of a mouse you will be solving a variety of customer support issues. When your customers, employees or family members have technical issues, you can provide the necessary support from the comfort of your own computer. With remote desktop software that is easy to download and cheap to use, you can securely access any remote computer to solve problems that might arise. You can download files, reboot the computer, chat about issues, record the session and even communicate via web cam.
The software is unbelievably simple and fun to use. After you have downloaded the remote software you begin a project and send an invitation to your customer’s email address. The customer will follow the link, agree to allow you access to their computer and away you go. You’ll be solving problems without spending money on a large phone support staff and you’ll maximize time by allowing your professionals to quickly solve whatever issues that may come up. For more information on how remote desktop software can help you maximize efficiency in your business check out our article "Remote Desktop Software Helps You Reach Out to Customers."
There is a variety of remote desktop software programs available to you. Here are some things to look for when looking to access a remote PC.
From webcams to whiteboards, there are a variety of features that help you quickly solve customers' computer issues with the highest customer satisfaction. Make sure the remote software you use has the ability to transfer files, such as drivers and patches. Also, a useful feature is the ability to retrieve system information. Netviewer Support has a comprehensive set of features that will be sure to amaze your customers and enable you to resolve any issue.
Ease of Use
Your customers should easily be able to access and download the application to allow you to remotely access their computers. The automated email invitations sent out should be simple, easy to understand and lead directly to the company site. The link that you can imbed in your own personal website should be clear and easy to find. GoToAssist has an easy-to-use interface and is great for those that are new to remote PC access.
The remote software should also be easy to manage for the customer service representatives. Because there are so many different options and ways to remotely manage computers, the applications can become overwhelming. Add a few frustrated customers asking for customer support and you'll be happy to have an app that is clearly labeled and intuitive.
All of the products we reviewed make use of Secure Socket Layer (SSL) and Transport Layer Security (TLS) to provide secure transmissions over the internet. Most of the applications also use an Advanced Encryption Standard (AES). When transferring files and communicating over the internet, be sure to only use the most secure software.
Help and Support
Even your customer service team will have questions about how to use some of the remote software tools. On each product’s website there are links to different customer service options. The email support, phone lines and instant chat were particularly helpful in maneuvering the large selection of features. Check out the tutorials and user forums that most of the apps offer to have some basic questions answered. The online chat service Webex Remote Support offered was quick, simple to use and helped answer all the questions we had.
When you combine all of the necessary features, you get a phenomenal way to offer customer support for your customers through remote desktop software.